Episode Highlights
Roger explains friction as unnecessary effort and why removing it from the buying process boosts customer experience and conversions. Even small reductions in effort can drive big results.
Tim Ferriss tested his book covers by placing them in a bookstore and observing which one people picked up first—a budget-friendly, real-world experiment to gauge consumer preference.
With so many biases, how do businesses choose the right ones? Roger shares a practical method for prioritizing biases based on proven behavioral science and real-world testing.
Resources & Useful Links
See below for additional resources from this week's episode.